Wealth Management COO – Standard Chartered in Petaling Jaya, Selangor

We partner with the Wealth and Retail Banking (WRB) business and take pride in providing our clients with a superior and user-friendly experience. We help to unlock global investment opportunities by providing a multitude of support services, including dedicated world class technology and software. It’s complex, interesting work that enables our teams to unlock innovation and help drive success while growing their career in the direction that suits them.

Our Transformation, Technology & Operations (TTO) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we’re agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We’re a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential.

• Oversight of end to end project implementation
• Ensuring project are implemented as per country requirement and cost.
• Manage cost charge is reasonable and appropriate.

• Guide & facilitate with stakeholders on the regulatory and group guideline requirement.
• Conduct and/or review regulatory and group guideline gap analysis to identify gap, establish process/controls to adhere to requirements; as well as ensuring action plans are in place and follow through .
• Oversee the regulatory compliance and adherence to Group guideline for the business unit, in which dispensation/ deviation/mitigating controls are formulated.

• Support business and work together with Business Risk Manager on internal incident/ breach report, Op loss, risk incident report by engaging appropriate stakeholders to ensure timely remedial actions; escalate key risk situations that pose significant risk.
• Support the roll out of processes and controls for WM emerging risks.
• Conduct risk – provide input / guidance into conduct plan & implement on behalf of business, preparation of conduct townhall content to ensure business units are aware of the Group Standards/requirement.

• Secretariat and Facilitating product and risk governance forums which include business metrics monitoring, issues tabling and monitoring of follow up actions.

• Review/quality review on transactions/complaints/ additional controls implemented.
• Ensure sales process and controls implemented are adhere to and controls are working effectively.
• Managing of mystery shopping exercises (inclusive of questionnaire development, onboarding, validation of result/report, critical non-compliance remediation tracking action plan /follow up, reporting)
• Review and provide support from risk and governance perspective -Post Implementation Review, New Non Face to Face channel/ platform etc

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

• Provide regulatory advisory (first line/consultation) for compliance matters for business unit
• Provide support and guidance pertaining to regulations on new business initiatives/ digitisation/ platform, board paper preparation etc
• Manage regulatory related survey/feedback/queries.

• Coordinate and support the roll out of group/country level initiatives across WM / WM COO office (eg. Group reporting, report automation, activity optimization etc)

• Manage audit, internal review, regulatory ad hoc review, which cover end to end process from walkthrough, logistic, collation/validation of documents etc

• Govern and oversee licensing related matters ensuring timely license registration, deregistration, process establishment to comply to licensing requirement
• Key liaison person with regulator/ examination body
• Updating/simplification of licensing/new joiner onboarding process

• Proven competency and experience as Chief Operating Office or relevant role with at least 5-10 years working experience.
• Knowledge on Wealth Operations, Wealth Policy & Process and Licensing
• Strong understanding of risk management and business function such as HR, Finance, Marketing etc.
• Demonstrate competency in strategic planning, business development and project management
• Outstanding organisation and leadership abilities
• Excellent interpersonal skills and public speaking skills
• Excellent verbal and written communication skills
• Aptitude in decision- making, strong analytical and problem-solving skills.
• Ability to multi- task in a fast paced and complex environment

• Minimum qualification: Bach Degree/Master Degree/Professional Certifications in related fields

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.