Team Leader, Customer Service – FMX (M) SDN BHD in Shah Alam, Selangor
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FMX (M) SDN BHD is thrilled to announce job openings for the position of Team Leader, Customer Service in the Shah Alam area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At FMX (M) SDN BHD, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with FMX (M) SDN BHD.
Job Information
| Company: | FMX (M) SDN BHD |
| Position: | Team Leader, Customer Service |
| Region: | Selangor, Shah Alam - Selangor |
| Education: | Confidential |
| Salary: | MYR 2.300 - MYR 2.800 per Month |
| Job Type: | Full-time |
Job Description
The Team Leader, Customer Service is responsible for guiding a frontline team in FMX (M) SDN BHD by delivering effective and efficient services to all customers. The Customer Service Team Leader will work closely with Operations and Sales departments to provide consistent customer service information in response to customers’ inquiries and complaints.
Key Activities/Accountabilities
- Attend to calls or emails from customers for booking shipment pick-up and handle related inquiries
- Enter customers’ shipment bookings into the system with accuracy and completeness
- Collaborate with Operations to provide status updates to customers regarding their shipment inquiries or complaints
- Proactively keep customers informed via phone or email when necessary
- Follow up with agents for daily shipment status updates
- Ensure redelivery of all local outstanding undelivered consignments (Undel) by coordinating with the consignee
- Prepare KPI reports for submission to customers as required
- Collaborate with other functions to improve customer experience
- Perform other related tasks assigned by the company
Preferred Qualifications, Experience and Skills
- Diploma/Degree holder in any field
- 1-2 years of customer service experience in any industry or in a Contact Centre
Working Location
Lot 8, Jalan Sungai Kayu Ara 32/38, Section 32 Berjaya Industrial Park, 40460 Shah Alam, Selangor
To be part of our team, kindly send in your job application via Indeed or email.
Job Type: Full-time
Salary: RM2,300.00 – RM2,800.00 per month
Benefits
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Supplemental pay types:
- Overtime pay
Expected Start Date: 02/01/2024
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Selangor |
| City | Shah Alam |
| Full Address | eFMX [FMX (M) Sdn Bhd], Lot 8, Jalan Sungai Kayu Ara 32/38, Section 32 Berjaya Industrial Park, 40460 Shah Alam, Selangor, Malaysia |
| Google Map | Google Map |
Job Application Information
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