Service Desk Agent – Hemmersbach GmbH & Co. KG in Petaling Jaya, Selangor
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Welcome to our job portal, where Hemmersbach GmbH & Co. KG is offering exciting employment opportunities for the position of Service Desk Agent in the Petaling Jaya area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Hemmersbach GmbH & Co. KG, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Hemmersbach GmbH & Co. KG. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Hemmersbach GmbH & Co. KG |
| Position: | Service Desk Agent |
| Region: | Petaling Jaya - Selangor, Selangor |
| Education: | Confidential |
| Salary: | MYR 2.850 - MYR 5.600 per Month |
| Job Type: | Full-time |
Job Description
Malaysia – Petaling Jaya, Selangor
You will be working as part of a team of young professionals in a full-time position.
Your Benefits
- Buddy program
- Flat hierarchies
- Health insurance
- International environment
- Job with purpose
- Onboarding program
Your skills
- Fluent Mandarin & English
- Excellent communication
- L1 Remote Support for Windows based environment
Your Tasks
- Provide remote L1 Support to End Users
- Analyzing problem & putting correct resolution in place
- Troubleshooting and relating resolution procedures to non-technical end-users
- Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle
- Monitoring the correct timelines (SLA)
- Contact with the end user via phone, e-mail & chat
- Providing input toward Knowledge base maintenance
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Selangor |
| City | Petaling Jaya |
| Full Address | Hemmersbach (Malaysia) Sdn Bhd, B-09-03 3 Two, 19/1, Jalan SS 2/111, SS 2, 47300 Petaling Jaya, Selangor, Malaysia |
| Google Map | Google Map |
Job Application Information
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