Patient Navigation Officer – Beacon Hospital Sdn Bhd in Petaling Jaya, Selangor
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Beacon Hospital Sdn Bhd is currently accepting applications for the position of Patient Navigation Officer in the Petaling Jaya area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
Beacon Hospital Sdn Bhd operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Beacon Hospital Sdn Bhd |
| Position: | Patient Navigation Officer |
| Region: | Petaling Jaya - Selangor, Selangor |
| Education: | Confidential |
| Salary: | MYR 2.850 - MYR 5.600 per Month |
| Job Type: | Full-time |
Job Description
· Attend to patients during their visit to guide them through the processes of seeking medical opinions from consultants/doctors.
· Attend to questions and queries that the patient and/or family members may have with regards to the internal processes/flow.
· Provide the right information in navigating the patients through the hospital’s internal processes such as appointments, treatments, payment related matters, etc.
· Provide translation services to patients and/or family members wherever necessary.
· Resolve issues/problems that may be faced by patients to ensure smooth and positive customer experience.
· Be the first point of contact for customers and family members in attending to their feedbacks and/or grievances (if any).
· Raise grievances (if any) to the right person in charge and work together with the HOD in resolving the issues faced by patients and family members.
· Build an effective working relationship with the various departments to coordinate and ensure a hassle-free experience for patients and customers.
· As the customer service officer, you are also required to be involved in CSR works organized by the hospital. This includes awareness seminars, roadshows, health talks, campaigns, and others deemed necessary by your superior.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Selangor |
| City | Petaling Jaya |
| Full Address | Beacon Hospital, 1 Jalan 215, Off, Jalan Templer, Seksyen 51, 46050 Petaling Jaya, Selangor, Malaysia |
| Google Map | Google Map |
Job Application Information
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