Malaysia Jobs

Outbound Customer Service Representative – KREDIT RAKYAT in Kelana Jaya, Selangor

KREDIT RAKYAT company logo
Published 9 months ago

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Company KREDIT RAKYAT is offering job opportunities for the position of Outbound Customer Service Representative in the Kelana Jaya area. The job type available is Full-time.

We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.

KREDIT RAKYAT operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.

Job Information

Company:KREDIT RAKYAT
Position:Outbound Customer Service Representative
Region:Kelana Jaya - Selangor, Selangor
Education:Confidential
Salary:MYR 2.850 - MYR 5.600 per Month
Job Type:Full-time

Job Description

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Job Types: Full-time, Permanent, Fresh graduate, Student job

Salary: RM1,800.00 – RM2,300.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Evening shift
  • Monday to Friday

Ability to Commute:

  • Kelana Jaya (Required)

Ability to Relocate:

  • Kelana Jaya: Relocate before starting work (Required)

Application Requirements

  • Good physical and mental health
  • Minimum age 17 years
  • Discipline and adherence to time
  • Honest and responsible
  • Good character
  • Satisfaction in working and learning
  • For other requirements, please check through the application form.

Company address

ProvinceSelangor
CityKelana Jaya
Full AddressBank Rakyat, Tingkat Bawah Wisma Sekatarakyat, Cawangan Kelana Jaya, Glomac Business Centre & Jalan SS 5/1, Ss 6, 47301 Petaling Jaya, Selangor, Malaysia
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Company Information

KREDIT RAKYAT

Kredit Rakyat is a prominent microfinance institution in Malaysia, dedicated to providing financial assistance and support to the local community. With a strong focus on empowering individuals and small businesses, Kredit Rakyat offers a wide range of financial products and services, including microloans, savings accounts, and financial education. Their mission is to improve financial inclusion and uplift the socio-economic conditions of the underprivileged. Through their innovative and sustainable approach, Kredit Rakyat has become a trusted partner for community development, contributing to Malaysia’s overall growth and prosperity.