Operation Manager (F&B Industry, Mandarin Speaker) – Agensi Pekerjaan Ideal Reliance Sdn Bhd in Klang, Selangor

Company Agensi Pekerjaan Ideal Reliance Sdn Bhd is offering job opportunities for the position of Operation Manager (F&B Industry, Mandarin Speaker) in the Klang area. The job type available is Full-time.

We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.

Agensi Pekerjaan Ideal Reliance Sdn Bhd operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.

Job Information

Job Description

As Operations Manager, you will oversee the short-and long-term planning for all F&B operations in our client’s organization. You will report directly to the Managing Director and have a team of Area Managers reporting to you. As Operations Manager, your aim is to ensure front and back-of-house operational excellence to achieve customer satisfaction and quality service while meeting or exceeding financial goals.

Job Details:

• Develop business operation plans, strategies, policies, and guidelines.
• Develop a risk management framework, policy, and process.
• Develop and establish a financial budget and plans.
• Develop managers and high potential employees through organizational talent capability review.
• Develop a service recovery framework.
• Drive customer loyalty for service excellence.
• Drive service quality and customer satisfaction.
• Lead outlet managers to develop organizational and governance strategies.
• Manage compliance with F&B hygiene policies and procedures.
• Oversee revenue and expenditure management.
• Oversee and manage the outlets’ Profit and Loss by meeting monthly sales target.
• Provide leadership during crisis situations.
• Strategize service operations.

Job Requirements:

• Bachelor’s degree in operations management or related field.
• Experience in management, operations, and leadership.
• Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.
• Ability to build consensus and relationships among managers, partners, and employees.
• Excellent communication skills.

Job Type: Full-time

Salary: RM8,00.00 – RM12,00.00 per month

Benefits:

• Health insurance

Schedule:

• Monday to Friday

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

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