Online Customer Support Live Chat – Mandarin Speaker – Agensi Pekerjaan Smarttrend Sdn Bhd in Bandar Sunway, Selangor

Agensi Pekerjaan Smarttrend Sdn Bhd is thrilled to announce job openings for the position of Online Customer Support Live Chat - Mandarin Speaker in the Bandar Sunway area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

At Agensi Pekerjaan Smarttrend Sdn Bhd, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Agensi Pekerjaan Smarttrend Sdn Bhd.

Job Information

Job Description

Responsibilities:

• Provide prompt and effective customer support through live chat channels.
• Address customer inquiries, concerns, and issues in a professional and courteous manner.
• Assist customers in navigating our products/services and resolving problems.
• Create engaging and persuasive copy for various marketing materials, including product descriptions, promotional content, and social media posts.
• Ensure consistency in brand voice and messaging across all communication channels.
• Collaborate with marketing and content teams to develop impactful and on-brand copy.
• Proactively engage with customers to gather feedback and insights.
• Identify opportunities to upsell or cross-sell products/services through effective communication.
• Investigate and resolve customer complaints or issues, escalating as needed.
• Work collaboratively with other departments to address recurring problems and improve overall customer experience.
• Juggle live chat interactions while simultaneously maintaining a focus on copywriting tasks.
• Manage time efficiently to handle multiple customer inquiries and content creation responsibilities.

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address