Officer, Mobility & Home Service Delivery – Call Center – JP infotech in Petaling Jaya, Selangor
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Company JP infotech is offering job opportunities for the position of Officer, Mobility & Home Service Delivery - Call Center in the Petaling Jaya area. The job type available is Contract.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
JP infotech operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | JP infotech |
| Position: | Officer, Mobility & Home Service Delivery - Call Center |
| Region: | Petaling Jaya - Selangor, Selangor |
| Education: | Confidential |
| Salary: | MYR 3.500 - MYR 50.002.552.225.150.872 per Month |
| Job Type: | Contract |
Job Description
Experience: Min 4 Years
Position Type: Permanent
Shift: Rotational Shift
As a Customer Service Support Executive at JP Infotech, you will play a crucial role in maintaining SLA and TAT standards. Your responsibilities include supervising staff, ensuring service quality, and handling various tasks.
Responsibilities:
- Responding to phone calls within agreed SLA
- Guiding staff in handling difficult calls
- Managing complaints for local Motor business
- Processing reimbursements from customers/clients
- Collaborating with the ISO team for documentation
- Conducting monthly reviews and probation for new staff
- Identifying training needs and providing feedback
- Performing call audits and reporting duties
Technical/Functional Skills:
- Customer service
- Presentation skills
- Computer skills
- Communication skills
Education:
- Minimum Diploma/Degree in automotive with 4-5 years related experience
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Selangor |
| City | Petaling Jaya |
| Full Address | J P Infotech Sdn. Bhd., Menara CIMB, Suite 8-1&8-2, Level 8, Jalan Stesen Sentral 2, 50470 Kuala Lumpur, Malaysia |
| Google Map | Google Map |
Job Application Information
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