Native Japanese – Customer Service (Monolingual) – GrowthFn Sdn Bhd in Ara Damansara, Selangor

GrowthFn Sdn Bhd is currently accepting applications for the position of Native Japanese - Customer Service (Monolingual) in the Ara Damansara area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

GrowthFn Sdn Bhd operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Job Description

Location – Ara Damansara, Malaysia.

• Salary: Mono Lingual (Japanese speaking only) RM 8,00

Bi – lingual (Japanese + English) RM 9,00

• Permanent Job
• Fresh Graduate or 1 years Customer Service Experience
• Headcounts: 10
• Work: Working hours – Rotational Shift
• Joining Date: ASAP or with Notice Period

Position Summary:

Primary Job Functions:

• Answer incoming calls including email and chat in a timely manner.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by going the extra mile.
• Keep the customer’s privacy and protect customer information.
• Meet personal/team qualitative and quantitative targets.
• Achieve the given metrics in accordance with the center’s commitment to the client.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors.
• Provide accurate information and excellent customer service.
• Research required information using available resources.
• Research, identify, and resolve customer complaints using applicable resources.

Requirements:

• Bachelor’s degree or National Diploma
• Proficient in relevant computer applications
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills.
• Superior listening, verbal, and written communication skills

Job Types: Full-time, Permanent

Salary: RM8,00.00 – RM9,00.00 per month

Application Questions:

• Are you willing to relocate to Ara Damansara, Malaysia?
• Are you Japanese?

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

Company address