L1 Technical Support – Korean Speaker – Agensi Pekerjaan Smarttrend Sdn Bhd in Cyberjaya, Malaysia
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Agensi Pekerjaan Smarttrend Sdn Bhd is thrilled to announce job openings for the position of L1 Technical Support - Korean Speaker in the Cyberjaya area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At Agensi Pekerjaan Smarttrend Sdn Bhd, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Agensi Pekerjaan Smarttrend Sdn Bhd.
Job Information
| Company: | Agensi Pekerjaan Smarttrend Sdn Bhd |
| Position: | L1 Technical Support - Korean Speaker |
| Region: | Cyberjaya - Malaysia, Malaysia |
| Education: | Confidential |
| Salary: | MYR 2.900 - MYR 5.500 per Month |
| Job Type: | Full-time |
Job Description
Responsibilities
- Respond to customer inquiries through phone/email/chat regarding non-technical issues within the scope of technical support
- Work with ticketing tools and operate in an SLA governed environment
- Escalate issues to the appropriate channel, if needed
- Record, track, and document customer interactions in the ticketing system
- Assist support delivery teams in assigning support cases to support engineers according to customer and partner support plans
- Identify and learn about existing and new software features supported by the organization
- Take appropriate actions to ensure efficient completion of work within specified time limits
- Create FAQ and Knowledge Base articles to facilitate issue resolution
- Collaborate with cross-functional teams to resolve issues more effectively
- Understand process workflows and adapt to new tools, if required
Requirements
- 0-2 years of experience (recent college graduate)
- Bachelor’s degree in Information Technology, Computer Science, or equivalent
- Proficiency in Korean language
Job Types: Full-time, Permanent
Salary: RM7,00.00 – RM8,500.00 per month
Schedule:
- Rotational shift
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Technical Support: 1 year (Preferred)
Language:
- Korean (Preferred)
Ability to Commute:
- Cyberjaya (Required)
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Malaysia |
| City | Cyberjaya |
| Google Map | Google Map |
Job Application Information
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