IT Internship – Hitachi Sunway Information Systems Sdn Bhd in Cyberjaya, Malaysia
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Welcome to our job portal, where Hitachi Sunway Information Systems Sdn Bhd is offering exciting employment opportunities for the position of IT Internship in the Cyberjaya area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Hitachi Sunway Information Systems Sdn Bhd, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Hitachi Sunway Information Systems Sdn Bhd. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
Company: | Hitachi Sunway Information Systems Sdn Bhd |
Position: | IT Internship |
Region: | Cyberjaya - Malaysia, Malaysia |
Education: | Confidential |
Salary: | MYR 2.800 - MYR 5.300 per Month |
Job Type: | Full-time |
Job Description
- Manning the service desk and performing the services to all CSI customers by being the first point of contact with customers; responsible for providing initial support via telephone, email or other means of contact, and to provide status updates on incidents or requests.
- Provide initial response to user request by email or on other approved communication.
- Creation of ticket to log the request.
- Initial response to incident reported by user.
- Basic assessment of the request or incident.
- Categorize priority and category of the request or incident.
- Provide support to users within agreed SLA.
- Perform tasks requested by user.
- Perform troubleshoot over the phone, email or approved media.
- Perform remote troubleshoot using remote desktop access tool.
- Escalate to level 2 or onsite engineer to troubleshoot or resolution if the remote troubleshoot not successful.
- Escalate to appropriate department or authorized personnel required to resolve the user request or incident.
- Track outstanding calls & work orders.
- Contact users informing them of request progress and escalations.
- Next level escalation to resolve issues if not possible within the time frame defined in the SLO.
- Manage user accounts using applications running on Windows/Linux to create/reset ID/password, migrate accounts, web page, DNS.
- Product support: Microsoft user windows 10 & 11, Microsoft server windows 2018 and latest, Linux operating system, Microsoft Office 365 (Office applications, Email exchange, SharePoint, Azure AD, etc).
- Work hours: Monday to Friday (exclude Public Holiday) 9am-6pm or 10am-7pm.
- Assist in any other ad-hoc task assigned by your superior or management.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
Province | Malaysia |
City | Cyberjaya |
Full Address | Hitachi Sunway Data Centre Services Sdn Bhd, MY01, 7118, Jalan Impact, 63000 Cyberjaya, Selangor, Malaysia |
Google Map | Google Map |
Job Application Information
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