Executive, Customer Operations Management – DKSH in Petaling Jaya, Selangor
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DKSH is currently accepting applications for the position of Executive, Customer Operations Management in the Petaling Jaya area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
DKSH operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | DKSH |
| Position: | Executive, Customer Operations Management |
| Region: | Petaling Jaya - Selangor, Selangor |
| Education: | Confidential |
| Salary: | MYR 2.910 - MYR 6.300 per Month |
| Job Type: | Full-time |
Job Description
As an Executive, Customer Operations Management, you will be responsible for efficiently managing and improving our customer service operations. Your role will involve overseeing a team of customer service representatives, monitoring their performance, and ensuring optimal customer satisfaction.
Key Responsibilities:
- Manage and lead a team of customer service representatives, providing guidance and support.
- Develop and implement strategies to enhance customer service operations and improve customer satisfaction.
- Monitor and analyze customer service metrics, identifying areas for improvement and implementing solutions.
- Resolve complex customer issues, escalating them when necessary, to ensure a positive customer experience.
- Collaborate with other departments to optimize processes and procedures related to customer operations.
Requirements:
- Bachelor’s degree in Business Administration or a related field.
- Proven experience in customer service management or a similar role.
- Strong leadership and communication skills.
- Excellent problem-solving abilities and attention to detail.
- Proficient in using customer service software and CRM systems.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Selangor |
| City | Petaling Jaya |
| Full Address | 5th Floor, DKSH Malaysia Sdn. Bhd., No. 11, Jln Tandang, 46050 Petaling Jaya, Selangor, Malaysia |
| Google Map | Google Map |
Job Application Information
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