Customer Support Executive SQL – Agensi Pekerjaan Smarttrend Sdn Bhd in Petaling Jaya, Selangor
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Agensi Pekerjaan Smarttrend Sdn Bhd is thrilled to announce job openings for the position of Customer Support Executive SQL in the Petaling Jaya area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At Agensi Pekerjaan Smarttrend Sdn Bhd, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Agensi Pekerjaan Smarttrend Sdn Bhd.
Job Information
| Company: | Agensi Pekerjaan Smarttrend Sdn Bhd |
| Position: | Customer Support Executive SQL |
| Region: | Petaling Jaya - Selangor, Selangor |
| Education: | Confidential |
| Salary: | MYR 2.850 - MYR 5.600 per Month |
| Job Type: | Full-time |
Job Description
Troubleshooting and solving existing technical issues according to the timeline defined in SLA (Response time)
- Guiding customers with Application functionalities -Technical Skills (SQL skills) to achieve zero repeat request.
- Assisting the Project Team with resolving certain technical functions in a timely manner.
- Working/Communicating with Tech Development team and Project team to solve issues raised by customers in the system in a timely manner.
- Completing all support tickets according to SLA and to highlight any main issues that is unresolved to superior for further analysis.
- Setting up BLE Beacons and arranging for delivery to customers according to confirmed orders according to the timeline given by the sales team.
- Solving Customer’s technical issues in a timely manner and accordingly SLA.
- Attending to change requests by customers (Reports/Customization)
- Positive customer experience (Increase customer satisfaction)
- Reducing complaints by customers (achieving zero repeat complaints)
- Keeping up to date with statutory regulations and calculations for the following countries: Primary: Malaysia and Singapore and Secondary: Philippines and Hong Kong
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Selangor |
| City | Petaling Jaya |
| Full Address | Suite 8, Agensi Pekerjaan Smarttrend Sdn. Bhd., Menara Mutiara Bangsar, 10-2, Jalan Liku, 59100 Kuala Lumpur, Wilayah Persekutuan, Malaysia |
| Google Map | Google Map |
Job Application Information
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