Customer Support Executive – Agensi Pekerjaan Smarttrend Sdn Bhd in Petaling Jaya, Selangor
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Agensi Pekerjaan Smarttrend Sdn Bhd is thrilled to announce job openings for the position of Customer Support Executive in the Petaling Jaya area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At Agensi Pekerjaan Smarttrend Sdn Bhd, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Agensi Pekerjaan Smarttrend Sdn Bhd.
Job Information
| Company: | Agensi Pekerjaan Smarttrend Sdn Bhd |
| Position: | Customer Support Executive |
| Region: | Petaling Jaya - Selangor, Selangor |
| Education: | Confidential |
| Salary: | MYR 2.550 - MYR 6.200 per Month |
| Job Type: | Full-time |
Job Description
Job Responsibility:
- Troubleshooting and solving existing technical issues according to the defined SLA timeline (Response time).
- Guiding customers with application functionalities, technical skills (SQL skills) to achieve zero repeat requests.
- Assisting the Project Team in resolving certain technical functions promptly.
- Working and communicating with the Tech Development team and Project team to solve customer issues in the system in a timely manner.
- Completing all support tickets according to SLA and highlighting any unresolved issues to the superior for further analysis.
- Setting up BLE Beacons and arranging for their delivery to customers based on confirmed orders and given timeline by the sales team.
- Solving customers’ technical issues promptly and according to SLA.
- Attending to change requests by customers (Reports/Customization).
- Ensuring positive customer experience and increasing customer satisfaction.
- Reducing customer complaints and achieving zero repeat complaints.
- Keeping up to date with statutory regulations and calculations for the following countries: Primary: Malaysia and Singapore and Secondary: Philippines and Hong Kong.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Selangor |
| City | Petaling Jaya |
| Full Address | Suite 8, Agensi Pekerjaan Smarttrend Sdn. Bhd., Menara Mutiara Bangsar, 10-2, Jalan Liku, 59100 Kuala Lumpur, Wilayah Persekutuan, Malaysia |
| Google Map | Google Map |
Job Application Information
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