Customer Support – Customer Experience Agent – ManpowerGroup in Petaling Jaya, Selangor
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Company ManpowerGroup is offering job opportunities for the position of Customer Support - Customer Experience Agent in the Petaling Jaya area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
ManpowerGroup operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | ManpowerGroup |
| Position: | Customer Support - Customer Experience Agent |
| Region: | Petaling Jaya - Selangor, Selangor |
| Education: | Confidential |
| Salary: | MYR 2.000 - MYR 3.000 per Month |
| Job Type: | Full-time |
Job Description
Must be willing to work on a 24-hour rotational shift.
Responsibility:
- Provide quality customer support (24/7) through LiveChat and Digital channels for our customers.
- Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner.
- Gather feedback from drivers, passengers, and Merchants, observe front-line issues such as booking cancellation reasons, etc. and report promptly to the supervisor.
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Perform administrative tasks involving the driver’s account (credit top-up, changes in driver information, etc.
- Support other department campaigns when the need arises.
Requirements:
- Must possess at least a Diploma in any relevant field with at least 1-2 years of working experience in the Customer Service industry.
- Required language(s): Bahasa Malaysia, English/Fluent speaking in Mandarin will be an added advantage.
- Excellent verbal/written communication skills in both English and Malay languages.
- Ability to communicate results to management and in a fast-paced environment.
- Fresh graduates are encouraged to apply.
- Able to start work immediately.
Job Type: Full-time
Salary: RM2,00.00 – RM3,00.00 per month
Schedule:
- Rotational shift
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
- English (Preferred)
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Selangor |
| City | Petaling Jaya |
| Full Address | Manpower Staffing Services (M) Sdn Bhd, C-15-13A, Dataran 3 Two Square, No. 2, Jalan 19/1, 46300, Petaling Jaya, Selangor, 46300, Malaysia |
| Google Map | Google Map |
Job Application Information
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