Customer Success Specialist (Mandarin Speaker) – Agensi Pekerjaan JobScoper Sdn Bhd in Petaling Jaya, Selangor
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Company Agensi Pekerjaan JobScoper Sdn Bhd is offering job opportunities for the position of Customer Success Specialist (Mandarin Speaker) in the Petaling Jaya area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
Agensi Pekerjaan JobScoper Sdn Bhd operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Agensi Pekerjaan JobScoper Sdn Bhd |
| Position: | Customer Success Specialist (Mandarin Speaker) |
| Region: | Petaling Jaya - Selangor, Selangor |
| Education: | Confidential |
| Salary: | MYR 3.000 - MYR 4.500 per Month |
| Job Type: | Full-time |
Job Description
Introduce and educate customers on self-service/automated banking channels. Guide callers through troubleshooting, navigating the company site or using the products and services. Conduct call backs with customers for transaction confirmations. Reach out to customers for information/documents to support requests from KYC, AML, risk, and operations teams. Identify customers’ needs, clarify information, evaluate problems raised by customers, and provide comprehensive answers and appropriate solutions. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Provide customer feedback to respective business partners to improve customer experience. Complete call logs and reports, keeping records of all conversations in the call centre database in a comprehensible way. Enhance customer loyalty by offering a proper telephone experience. Perform specified KYC tasks where necessary.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Selangor |
| City | Petaling Jaya |
| Full Address | Lot No. B-107, Block B, Agensi Pekerjaan Projob. Com Sdn Bhd, Palm Spring @ Damansara (Shop Lot), Persiaran Surian, Kota Damansara, 47810 Petaling Jaya, Selangor, Malaysia |
| Google Map | Google Map |
Job Application Information
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