Customer Success Specialist – Agensi Pekerjaan JobScoper Sdn Bhd in Petaling Jaya, Selangor
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Agensi Pekerjaan JobScoper Sdn Bhd is currently accepting applications for the position of Customer Success Specialist in the Petaling Jaya area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Agensi Pekerjaan JobScoper Sdn Bhd operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Agensi Pekerjaan JobScoper Sdn Bhd |
| Position: | Customer Success Specialist |
| Region: | Petaling Jaya - Selangor, Selangor |
| Education: | Confidential |
| Salary: | MYR 3.000 - MYR 4.500 per Month |
| Job Type: | Full-time |
Job Description
- Introduce and educate customers on self-service/automated banking channels.
- Guide callers through troubleshooting, navigating the company site or using the products and services.
- Conduct call backs with customers for transaction confirmations.
- Reach out to customers for information/documents to support requests from KYC, AML, risk, and operations teams.
- Identify customers’ needs, clarify information, evaluate problems raised by customers, and provide comprehensive answers and appropriate solutions.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Provide customer feedback to respective business partners to improve customer experience.
- Complete call logs and reports, keeping records of all conversations in the call center database in a comprehensible way.
- Enhance customer loyalty by offering a proper telephone experience.
- Perform specified KYC tasks where necessary.
Job Type: Full-time
Salary: RM3,00.00 – RM4,500.00 per month
Schedule:
- Monday to Friday
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Selangor |
| City | Petaling Jaya |
| Full Address | Lot No. B-107, Block B, Agensi Pekerjaan Projob. Com Sdn Bhd, Palm Spring @ Damansara (Shop Lot), Persiaran Surian, Kota Damansara, 47810 Petaling Jaya, Selangor, Malaysia |
| Google Map | Google Map |
Job Application Information
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