Customer Services Representative – I SIHAT PERGIGIAN KUALA LUMPUR in Selayang, Selangor

Welcome to our job portal, where I SIHAT PERGIGIAN KUALA LUMPUR is offering exciting employment opportunities for the position of Customer Services Representative in the Selayang area. We are currently seeking Full-time candidates.

We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with I SIHAT PERGIGIAN KUALA LUMPUR, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with I SIHAT PERGIGIAN KUALA LUMPUR. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Job Description

Key Responsibilities:

• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs as well as recommend possible products to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Provide accurate, valid, and complete information using the right methods/tools.
• Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise.
• Refer issues and questions to team members if necessary.
• Daily posting on social media – WhatsApp status & Instagram story.
• Google review and take a patient photo.
• Update statistics (Stats) inquiry form every day.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Prepare a PPT slides of patient information for the doctor’s module.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Requirement:

• Must possess at least a Diploma/Advanced/Higher/Graduate Diploma or any field related.
• Proven customer support experience or experience as a Client Service Representative.
• Good time management and organizing skills.
• Good interpersonal and communication skills.
• Willingness to learn.
• Proficient in using basic Microsoft Office.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Job Type: Full-time

Salary: RM1,800.00 – RM3,00.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Weekend jobs

Supplemental pay types:

• Attendance bonus
• Commission pay
• Overtime pay
• Performance bonus
• Retention bonus

Application Question(s):

• Will you be able to reliably commute or relocate to Setapak for this job?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)
• Bahasa (Required)

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

Company address