Customer Service – Superlady Office Sdn Bhd in Bandar Botanic, Malaysia

Superlady Office Sdn Bhd is currently accepting applications for the position of Customer Service in the Bandar Botanic area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

Superlady Office Sdn Bhd operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Job Description

Responsibilities:

• Customer support – Respond promptly to customer inquiries through various channels such email, chat and phone. Provide accurate and helpful information to customers regarding products, orders, shipping and returns. Assist customers in navigating the website and trouble shooting any issues they may encounter.
• Issue Resolution – Investigate and resolve customer complaints and issues in a professional and timely manner. Collaborate with other departments such as logistics or product teams to resolve complex problems.
• Product Knowledge – Maintain a comprehensive understanding of the company’s products or service to address customer inquiries and provide product recommendations.
• Communication – Communicate effectively and professionally with customers, colleagues and other departments. Keep customers informed about the status of their orders, backorders and any delays.
• Customer Feedback – Gather customer feedback and communicate insights to the relevant teams to help improve products and services.
• Documentation – Document and maintain accurate records of customer interactions and transactions. Provide regular reports on customer feedback and common issues to management.

Qualifications:

• Proven customer support experience or experience as a Client Service Representative.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency in using computers, customer service software, CRM systems and other tools.
• Strong interpersonal and communication skills, patience and the ability to handle challenging situations with customers.
• Excellent problem-solving skills and the ability to think independently to provide effective solutions.
• Ability to collaborate with colleagues and other departments to resolve customer issues.

Job Type: Full-time

Salary: RM2,00.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion
• Parental leave

Schedule:

• Fixed shift

Supplemental pay types:

• Attendance bonus
• Overtime pay
• Performance bonus

Ability to Commute:

• Bandar Botanic (Required)

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address