customer service representative – Net2source LLP in Selangor

Net2source LLP is currently accepting applications for the position of customer service representative in the Selangor area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

Net2source LLP operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Job Description

Main Requirements:

• Possess strong communication skills, including the ability to converse, read and write (type) effectively in English and the native language.
• Ability to multitask, detail-oriented, and possess good problem-solving skills.
• Customer-oriented with strong interpersonal skills and the ability to communicate effectively with customers.
• Passionate about helping to resolve customer issues, queries, and complaint handling.
• A team player who thrives in a fast-paced, dynamic environment.
• A self-starter who is able to work independently and under minimal supervision.
• Able to determine the problem/sentiment of each interaction and respond professionally.
• Comfortable communicating with customers through all channels (phone, social media, digital, chat, etc.).

Minimum Skills Required:

• 1 year of minimum experience in Customer Service.
• Decision-making skills and analytical skills are highly needed competencies due to the nature of the program.
• Flexible to changes and has a sense of urgency. This includes willingness to be upskilled to other functions.
• Good time management skills.
• Capable of working under pressure and delivering set goals.
• Confident in handling complex situations.
• Conversant and able to convey messages effectively.
• Ability to effectively respond to customer needs.
• Interpersonal skills required to work well with others.
• Ability to follow directions.
• Ability to use the desktop computer system.
• Ability to navigate within web-based applications.
• Ability to multitask.
• Ability to learn at a fast pace.
• Good comprehension and listening skills.

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

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