Customer Service – Optimum Solutions (Singapore) Pte Ltd in Petaling Jaya, Selangor
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Optimum Solutions (Singapore) Pte Ltd is currently accepting applications for the position of Customer Service in the Petaling Jaya area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
Optimum Solutions (Singapore) Pte Ltd operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Optimum Solutions (Singapore) Pte Ltd |
| Position: | Customer Service |
| Region: | Petaling Jaya - Selangor, Selangor |
| Education: | Confidential |
| Salary: | MYR 2.610 - MYR 5.800 per Month |
| Job Type: | Full-time |
Job Description
Requirements:
- Must possess at least a Diploma in any relevant field with at least 2-3 years of working experience in the Customer Service industry.
- Candidates must obtain 4 credits in Sijil Pelajaran Malaysia (SPM) for subjects including Bahasa Malaysia.
- Required language(s): Bahasa Malaysia, English (Fluent spoken Mandarin will be an added advantage).
Responsibilities:
- Provide quality customer support (24/7) through LiveChat and Digital channels for our customers.
- Monitor various company communication channels including call center, social media, web inquiries, etc. and respond appropriately in a timely manner.
- Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to the supervisor.
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc).
- Support other department campaigns when the need arises.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Selangor |
| City | Petaling Jaya |
| Full Address | Optimum Infosolutions (M) Sdn Bhd, 305 (Suite 1) Block E, Phileo Damansara 1, No. 9, Jalan 16/11 Off Jalan Damansara, 46350, Petaling Jaya, Selangor, Malaysia |
| Google Map | Google Map |
Job Application Information
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