Customer Service Officer – Dormez Fabrication Sdn Bhd in Port Klang, Selangor
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Company Dormez Fabrication Sdn Bhd is offering job opportunities for the position of Customer Service Officer in the Port Klang area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
Dormez Fabrication Sdn Bhd operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Dormez Fabrication Sdn Bhd |
| Position: | Customer Service Officer |
| Region: | Port Klang - Selangor, Selangor |
| Education: | Confidential |
| Salary: | MYR 2.900 - MYR 5.500 per Month |
| Job Type: | Full-time |
Job Description
- Handle customer enquiries regarding products, orders, and delivery status on the online platform e.g., live chat.
- Handle customer complaints and follow-up with the disposition actions.
- Review or approve returns and refunds from all e-commerce platforms as per customer requests.
- Process and follow up on return and refund procedures.
- Provide information about our products and services to customers.
- Assist the Operation Team in communicating with customers for any matters and feedback.
- Meet customer needs and expectations.
- Support offline sales.
- Work closely with the warehouse and logistics team to ensure daily order fulfillments are met.
- Identify any common issues regarding products or courier services.
- Must display a high level of professionalism, friendliness, and composure when dealing with customers, including the ability to interpret and resolve customer needs.
Job Type: Full-time
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Selangor |
| City | Port Klang |
| Google Map | Google Map |
Job Application Information
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