Customer Service (Mandarin Speaker) – HEMMERSBACH MALAYSIA SDN BHD in Petaling Jaya, Selangor
HEMMERSBACH MALAYSIA SDN BHD is currently accepting applications for the position of Customer Service (Mandarin Speaker) in the Petaling Jaya area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
HEMMERSBACH MALAYSIA SDN BHD operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | HEMMERSBACH MALAYSIA SDN BHD |
| Position: | Customer Service (Mandarin Speaker) |
| Region: | Petaling Jaya - Selangor, Selangor |
| Education: | Confidential |
| Salary: | MYR 2.910 - MYR 6.300 per Month |
| Job Type: | Full-time |
Job Description
Tasks:
- Provide remote L1 Support to End Users;
- Analyzing problem & putting correct resolution in place;
- Troubleshooting and relating resolution procedures to non-technical end-users,
- Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;
- Monitoring the correct timelines (SLA)
- Contact with the end user via phone, e-mail & chat,
- Providing input toward Knowledge base maintenance.
- Working on 8h shifts from our office located in KL (100% onsite, no possibility of hybrid or remote work), possibility of taking a shift during the weekends
Requirements:
- Fluent Mandarin language and good English;
- Strong organizational skills with ability to prioritize effectively
- Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;
- Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset
- Able to work on shifts (8:00 – 6:30) Monday till Friday (8 working hours per day)
- Working on Malaysian public holidays will be required followed by agreed replacement leave
Interested candidates please submit your application through Jobstore
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Selangor |
| City | Petaling Jaya |
| Full Address | Hemmersbach (Malaysia) Sdn Bhd, B-09-03 3 Two, 19/1, Jalan SS 2/111, SS 2, 47300 Petaling Jaya, Selangor, Malaysia |
| Google Map | Google Map |
Job Application Information
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