Customer Service – Live Chat (Mandarin Speaker) – Agensi Pekerjaan Smarttrend Sdn Bhd in Petaling Jaya, Selangor
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Company Agensi Pekerjaan Smarttrend Sdn Bhd is offering job opportunities for the position of Customer Service - Live Chat (Mandarin Speaker) in the Petaling Jaya area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
Agensi Pekerjaan Smarttrend Sdn Bhd operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Agensi Pekerjaan Smarttrend Sdn Bhd |
| Position: | Customer Service - Live Chat (Mandarin Speaker) |
| Region: | Petaling Jaya - Selangor, Selangor |
| Education: | Confidential |
| Salary: | MYR 3.000 - MYR 5.800 per Month |
| Job Type: | Full-time |
Job Description
Answering customers’ inquiries via Chat, Email, and Social Media, providing the right information.
Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
Communicating with other departments to answer customers’ inquiries, solve their problems, and fulfill their needs.
Building lasting relationships with clients and other team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed metrics while providing excellent consistent customer service.
Making sales or recommendations for services that may better suit customers’ needs.
Taking part in training and other learning opportunities to expand knowledge of the company and position.
Adhering to all company policies and procedures.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Selangor |
| City | Petaling Jaya |
| Full Address | Suite 8, Agensi Pekerjaan Smarttrend Sdn. Bhd., Menara Mutiara Bangsar, 10-2, Jalan Liku, 59100 Kuala Lumpur, Wilayah Persekutuan, Malaysia |
| Google Map | Google Map |
Job Application Information
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