Customer Service Executive (Mandarin Speaker) – Immediate Hiring – IT Consulting Company in Cheras, Selangor

IT Consulting Company is currently accepting applications for the position of Customer Service Executive (Mandarin Speaker) - Immediate Hiring in the Cheras area. The job type available for this position is Contract.

We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

IT Consulting Company operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Job Description

Duties and Responsibilities:

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution information and analyzing customer needs
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming Calls / Chats
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail, or social media

Requirements:

• Minimum SPM or fresh graduate
• Must be able to communicate in Mandarin & English
• Good communication skills
• 9pm-6pm working hours

Job Type: Permanent

Pay: RM2,500.00 – RM3,500.00 per month

Schedule:

• Rotational shift

Application Question(s):

• Are you able to start immediately?
• This job requires working on a rotational shift. Are you able to work on Shift?

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address