Customer Service Executive – IT Consulting Company in Cyberjaya, Malaysia

IT Consulting Company is currently seeking applicants for the position of Customer Service Executive in the Cyberjaya area. The available job type for this position is Contract.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

IT Consulting Company operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Job Description

Duties and Responsibilities:

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution information and analyzing customer needs
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming Calls/Chats
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media

Requirements:

• Minimum SPM or Fresh graduate are welcome
• Willing to work on rotational shift
• Good communication skills

Job Type: Permanent

Salary: RM2,00.00 – RM2,500.00 per month

Schedule:

• Rotational shift

Application Question(s):

• Are you able to start immediately?

Ability to Commute:

• Cyberjaya (Required)

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

Company address