Customer Service Executive – Ibnu Sina Wellness Sdn Bhd in Kajang, Selangor

Ibnu Sina Wellness Sdn Bhd is currently accepting applications for the position of Customer Service Executive in the Kajang area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

Ibnu Sina Wellness Sdn Bhd operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Job Description

• Organize and schedule appointments.
• Welcome patients by greeting them in person or on the telephone. Follow communication procedures, guidelines, and policies.
• Verifies patient information by interviewing patient; recording medical history. Complete records by recording patient examination, treatment, and test results.
• Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential.
• Explaining treatment procedures to patients. Provide accurate, valid, and complete information by using the right methods/tools. Handle patient enquiries, solutions, and alternatives within the time limits; follow up to ensure resolution. Take the extra mile to engage customers.
• Educate patients by providing medication and diet information and instructions; answering questions. Build sustainable relationships and trust with patients through open and interactive communication.
• Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.
• Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• The Management may amend responsibilities from time to time in line with changing organizational strategy, structure, and roles.

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

Company address