Customer Service Coordinator – TFP Retail Sdn. Bhd. in Petaling Jaya, Selangor
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TFP Retail Sdn. Bhd. is currently accepting applications for the position of Customer Service Coordinator in the Petaling Jaya area. We are actively seeking qualified candidates for this Contract opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
TFP Retail Sdn. Bhd. operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | TFP Retail Sdn. Bhd. |
| Position: | Customer Service Coordinator |
| Region: | Petaling Jaya - Selangor, Selangor |
| Education: | Confidential |
| Salary: | MYR 3.000 - MYR 5.800 per Month |
| Job Type: | Contract |
Job Description
- To be the main point of contact for customer feedback for all channels and permanently maximizing customer satisfaction.
- To collate review and create MI Data spreadsheet with analyses and highlight key areas for business improvement.
- To identify and develop new incentives to ensure TFP has industry-leading customer service.
- Point of contact for all customer feedback via social media and email, including HQ phone line.
- Oversee all customer complaints and ensure resolution is completed within the required service level agreement.
- To effectively communicate with Store Operations Teams, specifically Store Managers, to resolve current and historical issues relating to Customer Service.
- To assist the Customer Service and Compliance team with administrative work when required.
- To track and report Customer complaint resolution times and quality of response.
- To assist the Customer Service and Compliance team with training when required.
- To assist with Auditing of all outlets including outstation as and when required.
- To adhere to and enforce all Company’s policies and procedures.
- Undertake/participate in any ad hoc projects or other relevant duties as assigned from time to time.
Requirements:
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field.
- Independent and ability to work as a team.
- Able to work in a fast-paced and volatile environment and be a team player.
- Candidate must possess own transport with a valid driving license.
Job Type: Contract
Experience:
- customer service: 5 years (Preferred)
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Selangor |
| City | Petaling Jaya |
| Full Address | TFP Retail Sdn. Bhd., 1, Jalan PJU 5/1, Kota Damansara, 47810 Petaling Jaya, Selangor, Malaysia |
| Google Map | Google Map |
Job Application Information
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