Customer Service – Boxplus Digital Malaysia in Cheras, Selangor
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Welcome to our job portal, where Boxplus Digital Malaysia is offering exciting employment opportunities for the position of Customer Service in the Cheras area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Boxplus Digital Malaysia, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Boxplus Digital Malaysia. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Boxplus Digital Malaysia |
| Position: | Customer Service |
| Region: | Cheras - Selangor, Selangor |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
As a Customer Service Representative, your primary responsibility is to ensure a positive and seamless experience for our customers. You will be the main point of contact between the company and its clients, addressing inquiries, resolving issues, and providing exceptional service. Your role is crucial in maintaining customer satisfaction and fostering long-term relationships.
Key Responsibilities:
- Customer Interaction:
- Respond promptly and professionally to customer inquiries via phone, email, or live chat.
- Provide accurate information about products, services, and company policies.
- Assist customers in placing orders, tracking shipments, and processing returns or exchanges.
- Issue Resolution:
- Investigate and resolve customer complaints or concerns with empathy and efficiency.
- Collaborate with other departments to address complex issues and ensure timely resolution.
- Escalate unresolved problems to the appropriate channels and follow up to ensure resolution.
- Product Knowledge:
- Stay informed about the company’s products, services, and promotions.
- Continuously update knowledge base to provide accurate and up-to-date information to customers.
- Provide product recommendations and guidance based on customer needs.
- Communication Skills:
- Communicate clearly and effectively, both verbally and in writing.
- Use active listening skills to understand customer needs and concerns.
- Tailor communication style to meet the diverse needs of customers.
- Customer Feedback:
- Solicit and collect customer feedback to identify areas for improvement.
- Report common issues or trends to management for proactive resolution.
- Work collaboratively with the team to enhance overall customer satisfaction.
Job Types: Full-time, Permanent
Salary: From RM2,00.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
Schedule:
- Monday to Friday
Supplemental pay types:
- Attendance bonus
- Overtime pay
- Performance bonus
- Yearly bonus
Education:
- STM/STPM (Preferred)
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Selangor |
| City | Cheras |
| Full Address | No 18, DIGITAL BOX TECHNOLOGY SDN BHD, 1, Jalan Dwitasik, Bandar Sri Permaisuri, 56000 Cheras, Federal Territory of Kuala Lumpur, Malaysia |
| Google Map | Google Map |
Job Application Information
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