Customer Service – Baozun Malaysia Sdn Bhd in Shah Alam, Selangor

Baozun Malaysia Sdn Bhd is currently accepting applications for the position of Customer Service in the Shah Alam area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

Baozun Malaysia Sdn Bhd operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Job Description

Key Responsibilities:

• Responsible for handling all customer inquiries in a quality manner.
• Manage marketplace live chat, emails, and answer customer’s pre-sales related inquiries, including inventory and payment status checking, and product issue resolution.
• Coordinate with Sales, Products, and Logistics teams to ensure timely delivery of customer orders.
• Follow up on orders from placement to delivery, and provide after-sales service.
• Maintain accurate system records and monitor inventory transactions to ensure sufficient stock for customers.
• Handle daily and ad hoc assignments to meet KPI targets, including driving sales and assisting with online marketing campaigns.
• Prepare and generate sales reports to supervisors, ensuring data integrity.
• Handle complaint handling and provide insights to improve the e-commerce experience.
• Report on Customer Service performance.
• Communicate with brand representatives to understand their needs for the online store platform.
• Perform ad hoc projects assigned by managers.

Requirements:

• Diploma or above in the relevant field of study or equivalent level qualifications.
• Preferably 2 years of relevant working experience.
• Fluent in English, and proficiency in Mandarin and Cantonese would be an advantage.
• Proficient in Microsoft Excel and Microsoft PowerPoint.
• Basic knowledge of Adobe Photoshop would be advantageous.
• Effective interpersonal and communication skills.
• Strong analytical skills.
• Ability to work under pressure and handle tight deadlines.
• Passionate about the fast-paced and challenging nature of the industry.

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

Company address