Customer Service Associate – Srkay Consulting Group Sdn Bhd in Cyberjaya, Malaysia

Srkay Consulting Group Sdn Bhd is currently seeking applicants for the position of Customer Service Associate in the Cyberjaya area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

Srkay Consulting Group Sdn Bhd operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Job Description

Open and maintain customer accounts by recording account information.

• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Obtain and analyze customer needs.

• Contribute to team effort by accomplishing related results as needed.

• Manage large amounts of incoming Calls / Chats.

• Identify and assess customers’ needs to achieve satisfaction.

• Build sustainable relationships of trust through open and interactive communication.

• Provide accurate, valid, and complete information by using the right methods/tools.

• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

• Follow communication procedures, guidelines, and policies.

• Go the extra mile to engage customers.

• Resolve customer complaints via phone, email, mail, or social media.

• Greet customers warmly and ascertain the problem or reason for calling.

• Act as the company gatekeeper.

• Suggest solutions when a product malfunctions.

• Attempt to persuade the customer to reconsider cancellation.

• Inform the customer of deals and promotions.

• Sell products and services.

• Work with the customer service manager to ensure proper customer service is being delivered.

• Close out or open call records.

• Compile reports on overall customer satisfaction.

• Read from scripts.

• Handle changes in policies or renewals.

• Resolve customer complaints via phone, email, mail, or social media.

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

Company address