Customer Service Administrator – Heinemann Duty Free Malaysia Sdn. Bhd in Selangor
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Heinemann Duty Free Malaysia Sdn. Bhd is currently seeking applicants for the position of Customer Service Administrator in the Selangor area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
Heinemann Duty Free Malaysia Sdn. Bhd operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Heinemann Duty Free Malaysia Sdn. Bhd |
| Position: | Customer Service Administrator |
| Region: | Selangor |
| Education: | Confidential |
| Salary: | MYR 2.900 - MYR 5.500 per Month |
| Job Type: | Full-time |
Job Description
- Customer Support: Provide prompt and courteous assistance to customers via phone, email, chat, and other communication channels.
- Issue Resolution: Address customer concerns, troubleshoot problems, and strive for effective solutions to ensure a positive customer experience.
- Order Processing: Manage orders, returns, and exchanges efficiently and accurately, maintaining detailed records of transactions.
- Product Knowledge: Develop a deep understanding of our products or services to effectively address customer inquiries and provide relevant information.
- Documentation: Maintain comprehensive and accurate records of customer interactions, transactions, and resolutions in the company’s database or CRM system including documentation of tour group transactions.
- Communication: Collaborate with internal teams such as sales, logistics, and finance to coordinate responses and resolve customer issues in a timely manner.
- Feedback Collection: Gather customer feedback and insights to identify trends, areas for improvement, and opportunities to enhance the customer experience.
- Process Improvement: Contribute ideas and suggestions for improving customer service processes, workflows, and systems to increase efficiency and customer satisfaction.
- Compliance: Adhere to company policies, procedures, and compliance standards while handling customer inquiries and processing transactions.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Region | Selangor |
| Full Address | Heinemann Duty Free, 43900, Selangor, Malaysia |
| Google Map | Google Map |
Job Application Information
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