Customer Relations Executive – Proton Rawang 4S Centre in Rawang, Selangor
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Proton Rawang 4S Centre is thrilled to announce job openings for the position of Customer Relations Executive in the Rawang area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At Proton Rawang 4S Centre, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Proton Rawang 4S Centre.
Job Information
| Company: | Proton Rawang 4S Centre |
| Position: | Customer Relations Executive |
| Region: | Rawang - Selangor, Selangor |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
1. To perform administrative and clerical functions.
2. Manage customer service experience by creating a supportive customer satisfaction work environment (e.g. welcome, greet, and direct customers, offer refreshments).
3. Prepare and provide Customer Service Analysis report:
- a) Customer Focus Compliance Analysis
- b) 72 Hours callback
- c) Complaint Analysis
- d) CSI Trend Analysis
- e) To prepare Minutes of meeting (MOM)
- f) Other reports assigned by the Service Managers
4. Perform all operational tasks as per company policy guidelines.
5. Handle, track, and resolve customer complaints.
6. Manage the service appointment system.
7. Update customer complaints within 24 hours and ensure daily tracking and updates.
8. Participate in required process improvement teams and project/task forces assigned by the Service Manager.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Selangor |
| City | Rawang |
| Google Map | Google Map |
Job Application Information
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