Customer Relation Executive (Electric Vehicle, EON Smart EV) – Edaran Otomobil Nasional Berhad in Shah Alam, Selangor
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Edaran Otomobil Nasional Berhad is currently accepting applications for the position of Customer Relation Executive (Electric Vehicle, EON Smart EV) in the Shah Alam area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Edaran Otomobil Nasional Berhad operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Edaran Otomobil Nasional Berhad |
| Position: | Customer Relation Executive (Electric Vehicle, EON Smart EV) |
| Region: | Selangor, Shah Alam - Selangor |
| Education: | Confidential |
| Salary: | MYR 2.910 - MYR 6.300 per Month |
| Job Type: | Full-time |
Job Description
- Ensure all walk-in customers are greeted and assisted pleasantly with their enquiries.
- Attend and provide amicable solutions in resolving customers’ enquiries and complaints.
- Monitor that phone calls are answered within three rings.
- Provide information on current sales/service promotions or products.
- Monitor and prepare weekly and monthly reports to Manager and Customer Care Department on the follow-up and reminder call status.
- Maintain customer data for sales and after-sales to be used for any promotional campaigns (Data Cleansing).
- Perform follow-up call back process within 72 hours (3 days) on a daily basis.
- Perform reminder service calls to all customers (N30, N7, and N1) on a daily basis.
- Conduct customer satisfaction surveys at branches.
- Assist branch activities in achieving excellent service standards in line with CSI, SSI, and ISO requirements.
- Prepare “Thank you” letters to customers without email addresses on new car bookings/service customers.
- Ensure the cleanliness of the customer’s waiting area.
- Perform any duties assigned by Manager or Management HQ.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Selangor |
| City | Shah Alam |
| Google Map | Google Map |
Job Application Information
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