Customer Experience Agent – ManpowerGroup in Bandar Utama, Malaysia
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ManpowerGroup is thrilled to announce job openings for the position of Customer Experience Agent in the Bandar Utama area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At ManpowerGroup, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with ManpowerGroup.
Job Information
| Company: | ManpowerGroup |
| Position: | Customer Experience Agent |
| Region: | Bandar Utama - Malaysia, Malaysia |
| Education: | Confidential |
| Salary: | MYR 2.900 - MYR 5.500 per Month |
| Job Type: | Full-time |
Job Description
Role: Grab Support Specialist
Documentation to bring during the interview:
- Updated Resume with 2 references
Job Details:
- Salary: Min RM 2,00 – RM 3,00
- Fixed Shift Allowance: RM500
- Contract: 1 year (view to extension based on the performance)
- Must be willing to work on 24-hour-rotation shift.
Responsibilities:
- Provide quality customer support (24/7) through LiveChat and Digital channels for our customers.
- Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner.
- Gather feedback from drivers, passengers, and Merchants, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor.
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.
- Support other department campaigns when the need arises.
Requirements:
- Must possess at least a Diploma in any relevant field with at least 1-2 years of working experience in Customer Service industry.
- Required language(s): Bahasa Malaysia, English/ Fluent speaking in Mandarin will be an added advantage.
- Applicants should be Malaysians citizens or hold relevant residence status.
- Excellent verbal/written communication skills in both English and Malay languages.
- Ability to communicate results to management and in a fast-paced environment.
- Fresh graduates are encouraged to apply.
- Able to start work immediately.
Job Type: Full-time
Salary: Up to RM3,500.00 per month
Benefits:
- Health insurance
Schedule:
- Day shift
- Evening shift
- Night shift
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- English (Preferred)
Ability to Commute:
- Bandar Utama (Required)
Ability to Relocate:
- Bandar Utama: Relocate before starting work (Required)
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Malaysia |
| City | Bandar Utama |
| Google Map | Google Map |
Job Application Information
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