Contact Centre Support – Live Chat/Email – Intelek Talent Solutions Sdn Bhd in Petaling Jaya, Selangor
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Intelek Talent Solutions Sdn Bhd is currently accepting applications for the position of Contact Centre Support - Live Chat/Email in the Petaling Jaya area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
Intelek Talent Solutions Sdn Bhd operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Intelek Talent Solutions Sdn Bhd |
| Position: | Contact Centre Support - Live Chat/Email |
| Region: | Petaling Jaya - Selangor, Selangor |
| Education: | Confidential |
| Salary: | MYR 2.500 - MYR 3.400 per Month |
| Job Type: | Full-time |
Job Description
We are currently looking for a Contact Centre Support professional to join our team at Intelek Talent Solutions Sdn Bhd. As a Contact Centre Support – Live Chat/Email, your main responsibility will be to provide exceptional customer service through live chat and email channels.
In this role, you will be interacting with customers, addressing their inquiries, resolving issues, and providing support in a timely and efficient manner. You will need to have excellent communication skills, both written and verbal, as well as a friendly and customer-oriented attitude.
Key Responsibilities:
- Responding to customer inquiries and providing accurate information through live chat and email channels
- Resolving customer issues and complaints in a professional and timely manner
- Escalating complex issues to the appropriate departments for further resolution
- Providing exceptional customer service and leaving a positive impression on every interaction
- Maintaining accurate records of all customer interactions and transactions
Requirements:
- Prior experience in a contact centre or customer service role is preferred
- Excellent written and verbal communication skills in English
- Proficiency in operating live chat and email support software
- Strong problem-solving and multitasking abilities
- Ability to work in a fast-paced environment and handle high volumes of customer inquiries
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Selangor |
| City | Petaling Jaya |
| Full Address | Intelek Talent Solutions (Shah Alam), 3-1, Jalan Singa C 20/C, Seksyen 20, 40000 Shah Alam, Selangor, Malaysia |
| Google Map | Google Map |
Job Application Information
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