Call Center Manager – Reeracoen Malaysia in Kota Damansara, Selangor
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Company Reeracoen Malaysia is offering job opportunities for the position of Call Center Manager in the Kota Damansara area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
Reeracoen Malaysia operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Reeracoen Malaysia |
| Position: | Call Center Manager |
| Region: | Kota Damansara - Selangor, Selangor |
| Education: | Confidential |
| Salary: | MYR 2.610 - MYR 5.800 per Month |
| Job Type: | Full-time |
Job Description
A Call Center Manager is responsible for overseeing the daily operations of a call center. They are responsible for managing a team of call center agents, ensuring timely and efficient handling of customer inquiries and resolving any issues or complaints. The Call Center Manager also plays a key role in monitoring and improving customer service performance, analyzing call center metrics, and implementing strategies to increase customer satisfaction.
The ideal candidate for this position should have excellent communication and leadership skills, strong problem-solving abilities, and a customer-centric approach. A background in customer service or call center operations is preferred. Additionally, the Call Center Manager should possess strong organizational skills and the ability to foster a positive and productive work environment.
- Manage and supervise a team of call center agents
- Ensure efficient handling of customer inquiries and resolution of issues
- Analyze call center metrics to identify areas for improvement
- Implement strategies to enhance customer satisfaction
- Train and onboard new call center agents
- Monitor call center performance and provide regular reports to upper management
If you possess the required skills and experience, please send your CV and cover letter to [email protected] before the application deadline on [deadline date].
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Selangor |
| City | Kota Damansara |
| Google Map | Google Map |
Job Application Information
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