Bilingual Mandarin Interpreter – Customer Support – Smartrend Recruitment & Consultancy in Cyberjaya, Malaysia

Smartrend Recruitment & Consultancy is currently accepting applications for the position of Bilingual Mandarin Interpreter - Customer Support in the Cyberjaya area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

Smartrend Recruitment & Consultancy operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Job Description

We are currently seeking a highly skilled Bilingual Mandarin Interpreter to join our team as a Customer Support representative. In this role, you will be responsible for providing interpretation services between Mandarin-speaking customers and our English-speaking customer support team.

As a Bilingual Mandarin Interpreter, your main duties will include answering customer inquiries and providing technical support through various channels such as phone calls, emails, and chat. You will need to possess excellent communication skills in both Mandarin and English to ensure accurate and effective interpretation.

Additionally, you will be responsible for troubleshooting customer issues, identifying patterns, and escalating complex problems to the relevant departments. You must have a strong customer-centric approach, as your role will involve resolving customer complaints and ensuring high customer satisfaction.

To qualify for this position, you must be fluent in Mandarin and English, both written and spoken. Previous experience in customer support or interpretation is preferred but not required. A strong attention to detail, problem-solving skills, and ability to work under pressure are also essential for success in this role.

If you are a proactive and dedicated individual with excellent language skills and a passion for providing exceptional customer service, we would love to hear from you. Send your CV and cover letter to [email address] before [deadline for applications].

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

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