Customer Service Officer – SRG Asia Pacific Sdn. Bhd. in Petaling Jaya, Selangor
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Welcome to our job portal, where SRG Asia Pacific Sdn. Bhd. is offering exciting employment opportunities for the position of Customer Service Officer in the Petaling Jaya area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with SRG Asia Pacific Sdn. Bhd., we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with SRG Asia Pacific Sdn. Bhd.. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | SRG Asia Pacific Sdn. Bhd. |
| Position: | Customer Service Officer |
| Region: | Petaling Jaya - Selangor, Selangor |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
DUTIES AND RESPONSIBILITIES:
- Provide first level support to all phone / email inquiries while meeting service level and turnaround standards.
- Identify customers’ needs, clarify inquiries / complaints, and resolve them promptly and professionally.
- Coordinate with internal departments and escalate unresolved issues to the second level support team, ensuring all cases are followed through to closure.
- Engage and go the extra mile to satisfy customers’ needs to build customer loyalty.
- Maintain records of all conversations in the call center database for analysis and reporting purposes.
Salary Package: Basic up to RM 2500+ 200 Allowance
Operation Days/Hours: 5 days, 2 days off (Between Mon to Sat)
Sunday fixed off days
8am – 5pm, 9am – 6pm, 10am – 7pm, 11am – 8pm (4 rotational shift)
Job Type: Full-time
Salary: RM2,00.00 – RM2,700.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Day shift
- Early shift
Supplemental pay types:
- Attendance bonus
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer Care Specialist: 2 years (Preferred)
Language:
- English (Preferred)
- Bahasa (Preferred)
Ability to Commute:
- Petaling Jaya (Required)
Ability to Relocate:
- Petaling Jaya: Relocate before starting work (Required)
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Selangor |
| City | Petaling Jaya |
| Full Address | Suite 3A-3, SRG Asia Pacific Sdn. Bhd., Plaza Sentral, Jalan Stesen Sentral 5, Brickfields, 50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia |
| Google Map | Google Map |
Job Application Information
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