Contact Centre Advisor, Hong Kong – AIA in Cyberjaya, Selangor
Company AIA is offering job opportunities for the position of Contact Centre Advisor, Hong Kong in the Cyberjaya area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
AIA operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | AIA |
| Position: | Contact Centre Advisor, Hong Kong |
| Region: | Cyberjaya - Selangor, Selangor |
| Education: | Confidential |
| Salary: | MYR 3.000 - MYR 5.800 per Month |
| Job Type: | Full-time |
Job Description
Responsible for handling customer inquires via telephone, email, or online platform
- Handles customer enquiries and complaints regarding all activities in insurance policy operation process such as Underwriting, Policy Owner Service, and Claims (PA approval, case assessment, appointment booking).
- Deliver world-class customer service, while responding to customer’s inquiries and concerns via calls, email or live chat for the Hong Kong market.
- Reports problems, potential crisis and complaint to supervisor for service improvement.
- Makes outbound call to customers for follow-up cases.
- Executes empowerment guidelines.
- Provides advice to Customer Service Representatives (CSR) on handling customer enquiries.
- Documents call activities in system.
- Documents follow up items in log sheet or send email to AIA Hong Kong Business partners and Panel strategic partners.
- Works closely with AIA Hong Kong Business Partners and Panel strategic partners to resolve the complaints and uncertain issues.
- Provide cross support to other functions whenever necessary.
- Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.
- Meet and exceed quality goals, compliance regulations and productivity targets.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Selangor |
| City | Cyberjaya |
| Google Map | Google Map |
Job Application Information
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