Call Centre Agent – Agensi Pekerjaan Recruit Express Sdn Bhd in Bandar Sunway, Selangor

Agensi Pekerjaan Recruit Express Sdn Bhd is currently accepting applications for the position of Call Centre Agent in the Bandar Sunway area. We are actively seeking qualified candidates for this Contract opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

Agensi Pekerjaan Recruit Express Sdn Bhd operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Job Description

Job purpose:

Jobholder handles incoming customer calls that flow into the Contact Centre pertaining to service inquiries, requests or complaints, whilst referring to work policies and procedures to provide complete, accurate responses to customers.

Job accountabilities / Key result areas:

• Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems to the satisfaction of the customer.
• Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact.
• Educate the customer about the organization’s products and services and direct them toward available resources for self-help.
• Maximize opportunities to upsell or cross-sell company products and services in accordance with given guidelines.
• Initiate or propose work process improvements and participate in any service initiatives for increased effectiveness and productivity.
• Maintain confidentiality and integrity of the organization’s customer data.
• Quality Performance KPIs – Accomplish service quality standards such as QM – 85%, TPNPS – 65%, FCR – 90%.
• Operational Efficiency KPIs – Accomplish adherence to work schedule, and ACW target of 25 seconds & Hold Time target of 10 seconds.

Requirements:

• Must have some contact centre experience.
• Must possess at least SPM and above.

Job Type: Contract

Salary: RM2,300.00 – RM2,500.00 per month

Schedule:

• Rotational shift

Application Question(s):

• Do you have your own car?

Education:

• STM/STPM (Preferred)

Experience:

• Call Center: 1 year (Preferred)

Language:

• English (Preferred)
• Mandarin (Preferred)

Ability to Commute:

• Sunway (Required)

Ability to Relocate:

• Sunway: Relocate before starting work (Required)

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address