Customer Service Assistant – FMX (M) SDN BHD in Shah Alam, Selangor
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FMX (M) SDN BHD is currently accepting applications for the position of Customer Service Assistant in the Shah Alam area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
FMX (M) SDN BHD operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | FMX (M) SDN BHD |
| Position: | Customer Service Assistant |
| Region: | Selangor, Shah Alam - Selangor |
| Education: | Confidential |
| Salary: | MYR 1.500 - MYR 2.000 per Month |
| Job Type: | Full-time |
Job Description
The Customer Service Assistant is responsible for providing effective and efficient services to our customers, ensuring their ultimate experience with the Company. You will work closely with the Operations and Sales departments to deliver consistent customer service information and address customer inquiries and complaints.
Key Activities/Accountabilities
- Attend to calls or emails from customers regarding shipment bookings and inquiries
- Enter customers’ shipment bookings into the system with accuracy and completeness
- Collaborate with Operations to provide status updates on shipments to customers
- Proactively update customers through phone or email when necessary
- Follow up with agents for daily shipment status updates
- Manage outstanding undelivered consignments and arrange for redelivery
- Prepare KPI reports for submission to customers
- Collaborate with other departments to enhance customer experience
- Perform other related tasks assigned by the company
Preferred Qualifications, Experience, and Skills:
- SPM/Diploma holder in any field
- Fresh graduates are welcome to apply
Working Location:
Lot 8, Jalan Sungai Kayu Ara 32/38, Section 32 Berjaya Industrial Park, 40460 Shah Alam, Selangor
To be part of our team, kindly send in your job application via Indeed or email.
Job Type: Full-time
Salary: RM1,500.00 – RM2,00.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Supplemental pay types:
- Overtime pay
Expected Start Date: 02/01/2024
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Selangor |
| City | Shah Alam |
| Full Address | eFMX [FMX (M) Sdn Bhd], Lot 8, Jalan Sungai Kayu Ara 32/38, Section 32 Berjaya Industrial Park, 40460 Shah Alam, Selangor, Malaysia |
| Google Map | Google Map |
Job Application Information
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