Customer Service – IGT Malaysia in Subang Jaya, Selangor
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IGT Malaysia is currently seeking applicants for the position of Customer Service in the Subang Jaya area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
IGT Malaysia operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | IGT Malaysia |
| Position: | Customer Service |
| Region: | Selangor, Subang Jaya - Selangor |
| Education: | Confidential |
| Salary: | MYR 2.500 - MYR 3.200 per Month |
| Job Type: | Full-time |
Job Description
Responsibilities:
- Handling pre-online, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation through emails and live-chat.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- To exceed customers’ expectations in terms of customer service & accurate information.
Requirements:
- Candidate must possess at least an SPM or equivalent level
- Required languages: English and Bahasa Malaysia
- Full Training Program will be provided for new hires even fresh graduates who are interested to start their career.
- Applicants must be willing to work on 24/7 rotational shifts
- Each Shift consists of 9 working hours included 1-hour break-time
Job Type:
Full-time
Salary:
RM2,500.00 – RM3,200.00 per month
Benefits:
- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Performance bonus
Application Question(s):
- When would you be able to start working with us?
- Are you able to work 24/7 rotational shift and night shift?
Expected Start Date:
01/19/2024
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Selangor |
| City | Subang Jaya |
| Full Address | IGT (M) Sdn Bhd, 14, Jalan Industri USJ 1/3, Taman Perindustrian Usj 1, 47600 Subang Jaya, Selangor, Malaysia |
| Google Map | Google Map |
Job Application Information
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