Assistant Contact Center Manager – Teleperformance in Petaling Jaya, Selangor
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Company Teleperformance is offering job opportunities for the position of Assistant Contact Center Manager in the Petaling Jaya area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
Teleperformance operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Teleperformance |
| Position: | Assistant Contact Center Manager |
| Region: | Petaling Jaya - Selangor, Selangor |
| Education: | Confidential |
| Salary: | MYR 3.000 - MYR 5.800 per Month |
| Job Type: | Full-time |
Job Description
We are currently seeking a highly skilled and organized Assistant Contact Center Manager to join our team at Teleperformance. As the Assistant Contact Center Manager, you will be responsible for assisting in the overall operation and management of the contact center department. This includes overseeing a team of contact center representatives, monitoring performance, ensuring high customer satisfaction levels, and implementing strategies to optimize productivity and efficiency.
Key responsibilities:
- Assist the Contact Center Manager in day-to-day operations and ensure smooth functioning of the department.
- Monitor and evaluate contact center performance, including call volume, response time, and customer satisfaction levels.
- Provide feedback and coaching to contact center representatives to improve their performance and customer interactions.
- Develop and implement strategies to improve customer service, efficiency, and effectiveness of the contact center department.
- Participate in the recruitment, training, and onboarding of new contact center representatives.
Requirements:
- Prior experience in a contact center or customer service management role.
- Excellent communication and interpersonal skills.
- Strong leadership and supervisory skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficient in using contact center software and tools.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Selangor |
| City | Petaling Jaya |
| Full Address | Block D, Teleperformance Malaysia KCP Sdn Bhd, Kompleks Kelana Centre Point, Jalan SS 7/19, SS7, 47301 Petaling Jaya, Selangor, Malaysia |
| Google Map | Google Map |
Job Application Information
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