L2 Technical Support – Japanese speaker – Agensi Pekerjaan Smarttrend Sdn Bhd in Cyberjaya, Malaysia
This job vacancy has been posted for more than 120 days, there is a possibility that the vacancy is no longer valid. Please check here to see more information.
Agensi Pekerjaan Smarttrend Sdn Bhd is thrilled to announce job openings for the position of L2 Technical Support - Japanese speaker in the Cyberjaya area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At Agensi Pekerjaan Smarttrend Sdn Bhd, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Agensi Pekerjaan Smarttrend Sdn Bhd.
Job Information
| Company: | Agensi Pekerjaan Smarttrend Sdn Bhd |
| Position: | L2 Technical Support - Japanese speaker |
| Region: | Cyberjaya - Malaysia, Malaysia |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
- Take ownership of incoming help requests from end users and document all pertinent customer information.
- Respond to customer through Phone/ Email / Chat inquires w.r.t products and perform required technical troubleshooting steps based on customer issue within the scope of support.
- Hands-on experience working with ticketing tools and SLA governed environment.
- Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel. Record, track, and document the problem-solving process all the way through to the final resolution.
- Use logical reasoning to analyze a situation and make use of available debug utilities.
- Identify and learn old and new software features supported by the organization.
- Hands-on experience working with fixes at the product level, including installing and upgrading software.
- Test fixes and BETA versions of the software to ensure reported problem(s) have been adequately resolved.
- Ability to establish proper course of action to ensure efficient completion of work within prescribed time limits.
- Develop FAQ and Knowledge Base articles to aid in problem resolution.
- The engineer should be flexible to work in any shift as required by the business in the future.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Malaysia |
| City | Cyberjaya |
| Full Address | Suite 8, Agensi Pekerjaan Smarttrend Sdn. Bhd., Menara Mutiara Bangsar, 10-2, Jalan Liku, 59100 Kuala Lumpur, Wilayah Persekutuan, Malaysia |
| Google Map | Google Map |
Job Application Information
Make sure you fill out the application form first and wait for HRD to call for an interview before you go to the company in person.
Applying for Free Jobs is free of charge.
If you find a vacancy that indicates fraud, please report it to us.
