L2 Technical Support – Korean speaker – Agensi Pekerjaan Smarttrend Sdn Bhd in Cyberjaya, Malaysia

Agensi Pekerjaan Smarttrend Sdn Bhd is currently seeking applicants for the position of L2 Technical Support - Korean speaker in the Cyberjaya area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

Agensi Pekerjaan Smarttrend Sdn Bhd operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Job Description

Responsibilities:

• Take ownership of incoming help requests from end users and document all pertinent customer information.
• Respond to customer through Phone/ Email / Chat inquires w.r.t products and perform required technical troubleshooting steps based on customer issue within the scope of support
• Hands-on experience working with ticketing tools and SLA governed environment.
• Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.Record, track, and document the problem-solving process all the way through to the final resolution
• Use logical reasoning to analyze a situation and make use of available debug utilities
• Identify and learn old and new software features supported by the organization
• Hands-on experience working with fixes at the product level, including installing and upgrading software
• Test fixes and BETA versions of the software to ensure reported problem(s) have been adequately resolved
• Ability to establish proper course of action to ensure efficient completion of work within prescribed time limits.
• Develop FAQ and Knowledge Base articles to aid in problem resolution
• The engineer should be flexible to work in any shift as required by the business in the future.

Requirements:

• 2 to 5 years of experience in Technical Support ONLY
• Bachelor’s degree in Information Technology, Computer Science, or equivalent

Job Types: Full-time, Permanent

Salary: RM9,00.00 – RM12,00.00 per month

Schedule:

• Rotational shift

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Technical Support: 3 years (Preferred)

Language:

• Korean (Preferred)

Ability to Commute:

• Cyberjaya (Required)

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address