IT Helpdesk Support – BTC Recruitment Malaysia in Puchong, Selangor
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Welcome to our job portal, where BTC Recruitment Malaysia is offering exciting employment opportunities for the position of IT Helpdesk Support in the Puchong area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with BTC Recruitment Malaysia, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with BTC Recruitment Malaysia. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | BTC Recruitment Malaysia |
| Position: | IT Helpdesk Support |
| Region: | Puchong - Selangor, Selangor |
| Education: | Confidential |
| Salary: | MYR 3.000 - MYR 5.800 per Month |
| Job Type: | Full-time |
Job Description
1. First point of contact for customers seeking technical assistance over the phone, email, social media, and other platforms allowed by the management.
2. Performing remote troubleshooting through diagnostic techniques and relevant questions.
3. Determining the best solution based on the issue and details provided by customers.
4. Walk the customer through the problem-solving process.
5. Identify and escalate unresolved issues to related parties or next-level support.
6. Provide support to the technical team on-site.
7. Responsible for and acting as the ticket owner to monitor the progress of next-level support to comply within the SLA agreement.
8. Provide accurate information on IT products or services.
9. Create, update, and record events, problems, and resolutions in logs and the ticketing system.
10. Follow-up and update customer status and information.
11. Pass on any feedback or suggestions from customers to the appropriate internal team.
12. Identify and suggest improvements to procedures.
13. Prepare data and monthly reports for management when necessary.
14. Complete any other tasks as assigned by superiors.
Job Type: Full-time
Salary: RM2,00.00 – RM3,00.00 per month
Benefits:
- Professional development
Schedule:
- Monday to Friday
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Selangor |
| City | Puchong |
| Full Address | No. 1139, Level 11, Block A3, BTC Recruitment Malaysia (Agensi Pekerjaan BTC Sdn Bhd), Leisure Commerce Square, 9, Jln PJS 8/9, 46150 Petaling Jaya, Selangor, Malaysia |
| Google Map | Google Map |
Job Application Information
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