Customer Service Executive – Orient Overseas Container Line in Petaling Jaya, Selangor

Welcome to our job portal, where Orient Overseas Container Line is offering exciting employment opportunities for the position of Customer Service Executive in the Petaling Jaya area. We are currently seeking Full-time candidates.

We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Orient Overseas Container Line, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with Orient Overseas Container Line. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Job Description

Job Summary

Responsible for overseeing shipment inquiries, processing bookings, ensuring routing compliance, and coordinating with internal divisions for cargo projection. This role requires a well-rounded skill set, combining logistics expertise with strong customer service and communication abilities to ensure the efficient and effective management of shipping processes and customer interactions.

Key Responsibilities

• Handle bookings, shipment inquiry, and effectively respond and give feedback to customers.
• Handle booking shipment status, check routing, space allocation, BCR, and applicable rate in line with company standards and Global CSV process proactively.
• Support documentation personnel in relation to booking information.
• Handle all shipment ratings and SC/AB linkage. Ensure zero unrated prior shipment departure from origin ports.
• Handle cargo projection and coordination with Sales, Traffic, and Operations/Equipment division to ensure space and equipment are available to cater to accepted bookings.
• Handle customer special requests, complaints, and be able to communicate with internal and external customers effectively.
• Able to identify the root cause of problems and implement Corrective-Actions/Preventive-Actions.
• Handle phone calls and customer requirements timely and properly.

Key Competencies

• Strong verbal and written communication skills.
• Phone handling skills & handling customer complaints skills.
• Planning and negotiation skills.
• Problem-solving and decision-making skills.

Qualifications and Experience

• Candidate must possess at least a bachelor’s degree in business studies/management, Logistics/Transportation, or equivalent.
• Possess working experience and knowledge in the shipping industry, working procedure (Global CSV Process), and Service Contract/SVI.
• Able to work independently and effectively and always strive to meet customers’ KPI.
• Fresh graduates are encouraged to apply.

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

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