IT Helpdesk – Agensi Pekerjaan Smarttrend Sdn Bhd in Puchong, Selangor

Agensi Pekerjaan Smarttrend Sdn Bhd is currently accepting applications for the position of IT Helpdesk in the Puchong area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

Agensi Pekerjaan Smarttrend Sdn Bhd operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Job Description

KEY ACCOUNTABILITIES / RESPONSIBILITIES (For this Job)

• First point of contact for customers seeking technical assistance over the phone, email, social media, and other platform allowed by the management.
• Performing remote troubleshooting through diagnostic techniques and relevant questions.
• Determining the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Identify and escalate unresolved issues to related parties or next level support.
• Provide support to technical team on site.
• Responsible and acting as ticket owner to monitor the progress of the next level support to comply in within SLA agreement.
• Provide accurate information on IT products or services.
• Create, update and record events, problems and the resolution in logs and ticketing system.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions from customers to the appropriate internal team.
• Identify and suggest improvements to procedures.
• Prepare data and monthly report for management when necessary.
• Complete any other tasks as assigned by superior.
• Can work on shift.

Requirements:

• 1-2 years of experience.
• Bachelor’s Degree, Diploma/Adv. Diploma, Professional Certificates in computer science & IT and electronic.
• Fresh graduates are welcome to apply.
• Good in communication skills and fluent in English and Bahasa Malaysia.
• Candidates must be willing to work odd hours, on public holiday and shift rotation.
• Attend technical training and being able to transfer knowledge within teams.

Job Type: Full-time

Salary: RM2,00.00 – RM3,00.00 per month

Schedule:

• Monday to Friday

Ability to Commute:

• Puchong (Required)

Ability to Relocate:

• Puchong: Relocate before starting work (Required)

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

Company address