L3 Technical Support – Japanese Speaker – Agensi Pekerjaan Smarttrend Sdn Bhd in Cyberjaya, Malaysia

Welcome to our job portal, where Agensi Pekerjaan Smarttrend Sdn Bhd is offering exciting employment opportunities for the position of L3 Technical Support - Japanese Speaker in the Cyberjaya area. We are currently seeking Full-time candidates.

We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Agensi Pekerjaan Smarttrend Sdn Bhd, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with Agensi Pekerjaan Smarttrend Sdn Bhd. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Job Description

Responsibilities:

• Take ownership of incoming help requests from end users and document all pertinent customer information.
• Respond to customer phone/email inquiries regarding products and perform required technical troubleshooting steps based on customer issues within the scope of support.
• Hands-on experience working with ticketing tools and operating within an SLA governed environment.
• Prioritize and schedule problems, escalating when required. Record, track, and document the problem-solving process until final resolution.
• Analyze situations and utilize available debug utilities using logical reasoning.
• Identify and learn old and new software features supported by the organization.
• Hands-on experience working with product-level fixes, including software installation and upgrades.
• Test fixes and BETA versions of the software to ensure reported problem(s) have been adequately resolved.
• Establish the proper course of action to ensure efficient completion of work within prescribed time limits.
• Develop FAQ and Knowledge Base articles to aid in problem resolution.
• The engineer should be flexible to work in any shift as required by the business in the future.

Requirements:

• 5-9 Years of experience in Technical Support ONLY.
• Bachelor’s or Post Graduation degree in Information Technology, Computer Science, or equivalent.

Job Types:

Full-time, Permanent

Salary:

RM10,00.00 – RM14,00.00 per month

Schedule:

• Rotational shift

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Technical Support: 5 years (Preferred)

Language:

• Japanese (Preferred)

Ability to Commute:

• Cyberjaya (Preferred)

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address